Appointments

To make an appointment, simply ring our friendly reception team. For appointments made in advance, we will ring you a few days before the appointment as a reminder.

New Patients

New patients can simply ring and make an appointment over the telephone, however we suggest that patients who have not been seen at Alexander House before might like to drop in before their first appointment and complete the patient information and medical history forms. It also provides an opportunity to meet our staff and see the practice.

Payments

We ask our patients to settle their account at the time of their visit. We accept cash and most credit and debit cards.

Customer Service

If you are happy with our service, we would appreciate it if you would tell others about the service we offer. You can leave your comments about our practice on the NHS Choices web site.

If you feel that there is anything more we could do for you to improve our service, we would very much like to hear it. Please contact the practice with your comments and suggestions.

Missed Appointments and Late Cancellations

We understand that people live busy lives, and we aim to be as flexible as possible. However, missing appointments and cancelling at short notice wastes time and resources which are needed for other patients and may prevent us from taking on emergencies.

NHS Dental Care

If it is not possible for you to attend an appointment, please let us know as soon as possible. Our practice policy is that if patients repeatedly cancel with less that two working days notice, or do not attend an appointment, then we may no longer be able to offer NHS treatment.  We will of course take any special circumstances into account.  We may be able to offer private dental care, depending on individual circumstances.

Private Dental and Hygienist appointments

For hygienist or private dental appointments, we charge a fee (based on the time allocated) for missed appointments or cancellations received with less than two working days notice.